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Choose your pickup and drop-off stops and the day you travel, pick a trip, and pay. Your seat is held as soon as payment goes through, and you then see your driver, their car and the meeting spot at your stop.

No. You reserve a seat on a trip a driver has already posted for a set day and time. Nobody is sent to you, so book ahead, the night before or earlier.

Your stop is the one you chose when you booked, shown on your ride details with the time we expect the car there. Be at the stop a few minutes early. The driver collects riders in the order of their stops.

Drivers wait up to 3 minutes at each stop, so be at your stop a few minutes before the time shown.

Times are estimates and move with traffic, so the time on your ride details updates once the driver starts the trip. If the car is more than 15 minutes behind, use Report an issue on your trip and we will look into it straight away.

Not after you have paid. If you need a different pickup or drop-off, tap I can't make this trip below, then book the stops you want. Cancelling follows the 8 hour rule.

Comuta sets one fare for each pair of stops, and drivers cannot change it. The app shows the fare for your two stops, and a small service fee, before you pay.

By card on Paystack’s secure checkout, when you book. Comuta never sees or stores your full card number. Your seat is held once payment goes through.

Comuta emails a receipt for every paid seat and every refund, and the same receipt is kept in the app on its notification.

Yes, from Ride details in the app. Cancel 8 or more hours before departure for a full refund of your fare and service fee. Cancel later and your seat is released without a refund. If your driver cancels, you are always refunded in full.

A seat you do not cancel and do not use counts as a late cancellation and is not refunded, because it was held for you. If something went wrong on the trip, report it from the trip in the app.

Refunds go back to the way you paid, through Paystack. You can follow the status in the app. Most banks show it within a few business days.

Yes. Sign up once. To drive, add your driver documents and wait for our team to approve them.

On the log in screen tap Forgot password, enter your email or phone number, and we send you a code to set a new one.

From the Account screen in the app, or by emailing support@comuta.com.ng. The Delete account page explains what is removed straight away and what the law requires us to keep.

Your NIN, a valid Nigerian driver’s licence, your vehicle documents and a selfie. Our team reviews them before your first trip.

Drivers share the cost of a trip they already make. They receive each rider’s fare in full, paid to their bank every Friday for trips older than 7 days. The service fee is paid by the rider.

No. Comuta sets one fare for each pair of stops, so every rider on the route pays the same and knows the price before booking.

No. You share the cost of a trip you were already making with riders going the same way. It is not a taxi or hire service.

Drivers are checked on their NIN, licence, vehicle documents and a selfie, and our team approves them before their first trip. Riders confirm their phone number and email, and accept the terms before booking.

You can send your trip details to someone you trust from Ride details. If anything goes wrong, open your trip and tap Report an issue: it reaches our team with the trip attached.

Open the trip in the app and tap Report an issue. It reaches our team with the trip attached. In an emergency, call the police or emergency services first.